Shipping policy

ORES SHIPPING POLICY

Shipping Service and Delivery Time

At Ores, we work with Yurtiçi Kargo to ensure that your orders reach you as quickly and securely as possible. Orders are shipped within 1-3 business days after payment confirmation. During peak seasons or public holidays, this period may be extended, and customers will be notified accordingly.

Tracking Your Shipment

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on Yurtiçi Kargo's official website or mobile application.

For any delays or issues with shipment tracking, you may contact Yurtiçi Kargo customer service directly or request assistance from our company.

Shipping Fees

  • Orders above a specified amount qualify for free shipping, covered by our company.
  • For orders below the specified amount, the shipping cost is the responsibility of the buyer and will be displayed during checkout.
  • Shipping fees may vary during promotional periods. Please check our website for the latest updates.

Delivery Conditions

  • Deliveries are only available within Turkey.
  • Please inspect your package before accepting delivery. If the package is damaged, incomplete, or appears to have been tampered with, do not accept it. Instead, request a damage report from the courier and contact us for assistance.
  • Delays or issues caused by the shipping company are beyond our control, but we will gladly assist you in resolving any problems.
  • Providing accurate and complete address details is crucial to ensure timely delivery. Ores is not responsible for delays due to incorrect or incomplete address information.

Returns and Shipping Process

  • Return shipping costs may be covered by our company or the customer, depending on our return policy.
  • Returned products must be unused and in their original packaging. Otherwise, the return may not be accepted.
  • Returns should comply with the procedures and guidelines of the shipping company.

Contact Information

Company Name: ORES TANITIM SİSTEMLERİ SAN.VE TİC. LTD. ŞTİ.
Email: iletisim@ores.com.tr
Address: Seyrantepe Mahallesi Gülizar Sokak B Blok No:16/A Kağıthane / Istanbul - 34418
Phone: +90 264 531 00 10 – 11
Tax Number: 6450038153

Ores Team